Case Management System

Products

Take control of complex processes with a powerful
and user-friendly case management solution.

What is Case Management?

Case management is a strategic approach to managing complex processes that involve multiple stakeholders and require specific actions or decisions. It goes beyond traditional workflows by offering a structured framework for handling unique situations and scenarios. SmartSoft’s Case Management System empowers your organization to:

Increase Efficiency: Streamline processes, eliminate bottlenecks, and optimize resource allocation.
Enhanced Decision Making: Gain real-time insights into case status and history for informed decisions.
Improved Customer Service: Resolve customer inquiries and issues faster with a centralized platform.
Greater Transparency: Maintain a clear audit trail for all case activities.

Key Features:

Customizable Case Templates: Design templates that define case structure, attributes, attachments, workflows, and desired outputs.
Seamless Integrations: Integrate with existing e-services, CMS (Content Management Systems), and EDMS (Electronic Document Management Systems) for a unified information ecosystem.
Automated Document Generation: Generate standardized documents (e.g., reports) based on case data.
Mobile Accessibility: Empower managers and employees with mobile apps (iOS and Android) for on-the-go case management.
Flexible Workflows: Design serial or parallel approval workflows that adapt to various scenarios and compliance requirements.